TalkLife Support

Account Setup & Management 14

• How do I update my username on TalkLife?
• How do I update my email address associated with my account and resolve login issues?
• How do I change my date of birth?
• How can I update my TalkLife profile picture?
• How many photos can I have in my TalkLife gallery?

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Troubleshooting 6

• I am experiencing technical issues with the TalkLife app, what should I do?
• Why Are My Notifications Not Working?
• Why am I seeing “This email is associated with another social media account” when resetting my password?
• My account was hacked, what do I do?
• How do I keep my account safe?

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Danger Zone 7

• How can I move all of my posts to private?
• How can I delete all my posts?
• What happens if I reset my TalkLife account?
• What does 'Deactivate Account' do in my TalkLife settings?
• Deactivate, Delete or Reset Options

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Settings 18

• In-app Notifications
• Email Notifications
• App Preferences
• Moderation Tools
• Messaging Settings

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Features 22

• TalkLife Heroes
• Dotz
• Emotes
• Appreciation Posts
• “Available to Chat” feature

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My Account 9

• Account Suspensions & Bans
• Why have I been suspended from TalkLife?
• Why have I been banned from TalkLife?
• Can I appeal a suspension or ban?
• Why Was My Post, Comment, or Message Removed?

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Flagging & Community Guidelines 7

• How can I flag inappropriate content on TalkLife?
• How can I report another user on TalkLife?
• Where can I review the Community Guidelines?
• Report something via flagging
• What should I do if I have a disagreement with another user?

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Wellbeing & Support 8

• I am really struggling, where can I get help?
• What can I do if I feel low, alone or not like myself?
• Wellbeing Break
• Can I get back on the platform before my 8-hour Wellbeing break is over?
• How long does it take for the support team to respond?

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Volunteer with Us 7

• What are the benefits of being a TalkLife volunteer?
• Why do I have to do a video call on Zoom to become a TalkLife volunteer?
• Can I stop volunteering with TalkLife whenever I want?
• How do I apply to become a TalkLife Buddy or Moderator?
• What is a TalkLife Moderator?

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About 7

• What is TalkLife?
• Where can I use TalkLife?
• Is TalkLife free to use?
• How does TalkLife keep users data safe and secure?
• Does TalkLife have any job vacancies?

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