Wellbeing & Support

I am really struggling, where can I get help?
Sometimes it can help to speak with someone anonymously. This link contains services that other people have found useful that you can contact by phone, emai...
Thu, 2 Apr, 2026 at 3:37 PM
What can I do if I feel low, alone or not like myself?
Feeling low, alone, or disconnected from who you used to be can be really difficult. You’re not alone in experiencing this, and there are small steps you ca...
Tue, 14 Apr, 2026 at 9:44 PM
Wellbeing Break
Can I take a break from the app? Yes, absolutely. You can take a break at any time if you feel like you need to step away and recharge. We know how easy it...
Thu, 2 Apr, 2026 at 3:30 PM
Can I get back on the platform before my 8-hour Wellbeing break is over?
Once you choose to take a Wellbeing break, it will remain in place for the full 8-hour duration. During this time, access to your account is temporarily res...
Tue, 7 Apr, 2026 at 3:01 PM
How long does it take for the support team to respond?
We aim to respond to all support tickets within a couple of working days. Our team reviews each request carefully to ensure you receive accurate and hel...
Tue, 14 Apr, 2026 at 8:00 PM
What information should I include in my support request to get support faster?
Providing clear and detailed information in your support request helps our team investigate and resolve your issue more quickly. When submitting a ticke...
Fri, 24 Apr, 2026 at 11:29 AM
Is the support inbox monitored in real time?
Our Support team works hard to review incoming messages as quickly as possible and provide help where it’s needed most. While the support inbox is monitored...
Fri, 24 Apr, 2026 at 11:33 AM
Is TalkLife support available in a crisis situation?
We’re really sorry that you’re feeling this way. TalkLife is an online peer support community, not an emergency or crisis service. While our platform is...
Fri, 24 Apr, 2026 at 12:01 PM