Providing clear and detailed information in your support request helps our team investigate and resolve your issue more quickly.
When submitting a ticket, please include:
- A clear description of the issue
Explain what happened, what you expected to happen, and what went wrong. - Relevant details and context
Include usernames, screenshots, screen recordings, email address linked to your TalkLife account for reference, or any other identifiers related to your request (where applicable). - Steps to reproduce the issue (technical issue)
If possible, outline the actions that led to the problem so we can better understand and replicate it. Include:- Make and model of your device
- OS
- App version
- Screenshots and screens recordings
- Steps taken to replicate the issue
- Date and time of the incident
Let us know when the issue occurred so we can locate it more easily.
Providing as much relevant information as possible in your initial request reduces back-and-forth and helps us resolve your issue more efficiently.