Why was my account suspended or banned?
Account suspensions and bans are applied in line with our Community Guidelines. If content or behavior goes against these guidelines, action may be taken depending on the severity of the violation. This helps us maintain a safe and supportive environment for everyone.
How do suspensions and bans work?
For minor violations, a temporary suspension of up to 2 hours may be applied. More serious breaches may result in a 48-hour ban. Repeated violations lead to tiered penalties: a second offense may result in a 7-day ban, and a third offense may lead to a permanent, irreversible ban.
Can I appeal a suspension or ban?
Yes. You can submit an appeal directly from within the app. Alternatively, you can contact our support team by emailing support@talklife.co.
Where can I review the Community Guidelines?
You can review our Community Guidelines at the following link to better understand what is and isn’t allowed on the platform:
https://www.talklife.com/our-guidelines-new
Can I create a new account while suspended or banned?
No. Creating a new account while your account is suspended or banned is considered ban evasion and is not permitted. Suspensions and bans are intended to be served in full, and attempting to bypass them may result in further action.
Can I know what happened why someone else's account was suspended or banned?
Unfortunately we can not share details related to someone else's account due to privacy reasons. We would expect the original account holder to reach out either via an in-app appeal or support desk at support@talklife.co.
Need more help?
If you have additional questions or believe your account was actioned in error, please reach out to our support team at support@talklife.co.